Capital One

| Tactical |

Lead IC Research, UX, UI, IX, and Visual Designer
Design Sprints
Strategy, Research, Execution + Launch
Stakeholder Buy-in and builds from ambiguity
Org structuring and pivotal balance
OKRs and Sprint Planning/Facilitation
Brand Experience Creative Direction
Accessibility Champion
Visual Design Community of Practice Lead
Inclusive Design induction
Design Systems creator

| Cultural |

Team event planning
Brand Experience Creative Direction
Visual Design Community of Practice Lead
Interviewing and growth consultation for promotions
Mentor

| Channel Touchpoints |

Responsive Web
iOS + Android
TV
Email
SMS
ATM
Push
Chatbot